ACCESS NYC Training Specialist, DEPARTMENT OF INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS

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DEPARTMENT OF INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS

59 Maiden Lane, 14^th Floor

New York, NY 10038

(212) 504-4470

Fax (212) 504-4114

JANE BRENNAN

Deputy Commissioner

311 Citizen Service Center

iPAR – Training Specialists (Access NYC)

Justification
ACCESS NYC, available at www.nyc.gov/accessnyc, is an online resource that promotes self-sufficiency among New York City’s residents by providing a single point of entry to City, State, and Federal human service benefit programs. ACCESS NYC allows residents to pre-screen, anonymously, for more than 20 programs across eight agencies in seven different languages, including Spanish, Chinese, Korean, Russian, Arabic, Haitian-Creole, and English. By entering household information, residents can receive a list of the programs for which they are potentially eligible, print partially-complete application forms, search for office locations, and create an account to access their information at a later time.  This initiative is led jointly by the Office of the Deputy Mayor for Health and Human Services and the Department of Information Technology and Telecommunications (DoITT). The four training specialists will be responsible for planning and coordinating training and outreach activities for specific low-income communities in New York City.  The training specialist is responsible for ensuring that the training and technical assistance needs of community based organizations in their assigned community are met. These positions will ensure that ACCESS NYC is utilized where most needed and establish continuity for the future. The positions are funded through the $150 million annual commitment to implement the recommendations of the Commission for Economic Opportunity, which the Mayor appointed to develop new strategies to tackle poverty.

Job Description

Conduct research and develop partnerships in the assigned community to understand where to target training and outreach resources to have the maximum effect; Plan, prepare, and deliver training utilizing a variety of techniques including interactive workshops, train-the-trainer sessions, and conference presentations; Assist with designing and implementing a needs assessment process.  Gather data regarding the technical assistance needs for a given community; Participate in all program evaluation activities of the Training Department; Stay abreast of developments in the community by reading current newspapers and magazine articles; Participate in and complete other projects, as assigned.
Preferred Skills:

Excellent verbal and written communication skills.  Public speaking skills are essential; Knowledge of social services and a passion for community-based outreach; Understanding of NYC government; Experience in delivering training; Ability to work with a diverse group of City staff, consultants, and provider agencies; Able to travel as needed; Proficient in using computer and Internet tools for research and the facilitation of technical assistance; Proficient in MS Word, Excel, and PowerPoint; Ability to analyze training needs in order to modify and improve existing programs; Strong facilitation and teaming skills; Able to respect diversity of all clients, staff and volunteers; Bilingual in any of the following languages: Spanish, Chinese, Korean, Haitian Creole, Russian, and Arabic.